Frequently Asked Questions
Find answers to common questions about your SIMKHAI experience
How do I determine my size?
Please refer to our detailed Size Guide located on each product page. Our collections typically follow standard US sizing, but specific measurements are provided for precise fit.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed immediately. We are unable to guarantee cancellations or modifications, but please contact client services within one hour of purchase.
Do you offer international shipping?
Yes, SIMKHAI ships to over 50 countries worldwide. Duties and taxes are calculated at checkout for most destinations.
Are 'Final Sale' items eligible for return?
Items marked as Final Sale are not eligible for return, exchange, or store credit. No exceptions will be made.
How should I care for my SIMKHAI garments?
Care instructions vary by fabric. Most of our evening wear and structured pieces require professional dry cleaning. Please check the internal care label on your garment.
When will my pre-order item ship?
Pre-order items have estimated shipping dates listed on the product page. You will receive a confirmation email once the item has been dispatched.